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The challenge
Notorious NetSuite complexity broke order reliability and sales trust
Pom Pom at Home was running its business on NetSuite, but the surrounding sales and order-taking systems could not handle its complexity. NetSuite integrations repeatedly failed to account for how the business actually operated.
Inventory was complex, spread across multiple warehouse locations. Inventory information powered critical workflows but was not reflected accurately in downstream systems. Rep ownership was inconsistent, with orders and customers not always mapped correctly to the right salesperson.
The result was constant friction. Orders failed. Inventory could not be trusted. Sales reps second-guessed what they saw in the system. Internal teams spent time troubleshooting instead of supporting customers.
“Our biggest issues were errors, inventory problems, and product sync issues, especially with NetSuite.”
The turning point
Fixing NetSuite at the core, not working around it
Pom Pom at Home realized that incremental fixes and surface-level integrations would never solve the problem. The business needed a platform that could work directly with NetSuite’s complexity instead of abstracting it away.
WizCommerce took a NetSuite-first approach. The implementation focused on accurately connecting saved searches, handling multiple kit items correctly, and synchronizing inventory across different warehouse locations without breaking availability logic.
Equally important, WizCommerce imported two to three years of backdated order history from NetSuite. Sales reps could now instantly see what a customer ordered, when they ordered it, and how buying behavior had evolved over time.
Orders and customers were also mapped cleanly to the correct sales reps, restoring ownership, reporting accuracy, and accountability across the organization.
Despite this complexity, the NetSuite integration was completed in 30 days, far faster than the three to six months Pom Pom at Home had been quoted by other vendors.
“When WizCommerce said 30 to 45 days for NetSuite, I thought it was an overpromise. Hitting 30 days was unheard of.”
Orders, inventory, and history teams could finally trust
With WizOrder fully integrated into NetSuite, sales reps gained real-time access to accurate inventory across warehouse locations, even while working offline.
For the first time, reps could see real time data while talking to customers. That context changed conversations. Instead of guessing or following up later, reps could recommend with confidence.
Internal teams no longer had to intervene to fix broken orders or explain inventory discrepancies. Systems worked as expected, and workflows became predictable.
Pom Pom at Home also uses AI-powered image recognition to speed up order discovery and creation. Sales reps can upload reference images received from customers, and the system identifies every product in the catalog to match with the reference, so orders can be placed instantly.
“It tells me exactly the quantity that I have at that moment versus having to contact customer service and check the stock, which makes it just a smooth easy order writing process.”
The results
Operational stability replaced firefighting
After adopting WizCommerce, Pom Pom at Home eliminated the instability that had slowed the business. Inventory sync issues stopped, orders flowed reliably, and sales ownership became clear across the team.
The customer experience improved as well. With accurate data and historical context at their fingertips, reps were able to build trust faster and close orders with less friction.
Operationally, the impact was immediate. Each sales rep saved an average of 4 hours per week, time that was previously spent fixing errors, chasing inventory discrepancies, or re-contacting customers about out-of-stock items. With those issues resolved, the team estimates a 10% increase in overall sales, driven by smoother order processing and fewer disruptions.AI-powered product recommendations also contributed to growth on the road. Features like “View Similar” and suggested products helped reps add 1–2 additional items per order, resulting in an estimated 5–10% lift in order value. Together, these improvements created a faster, more reliable sales process and measurable revenue gains.
“The customer experience has become a lot better. There’s more trust, and it’s produced more orders and better sales.”
“If it’s possible, it will get done with Wiz.”
